Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club and JCB (including Visa Debit and Debit Mastercard), plus Interac e-Transfer.
Is my payment information secure?
Yes. Checkout runs over an encrypted connection, and card payments are handled by a PCI-compliant payment processor. We never store your full card number.
Products
Are your products authentic?
Yes, we only sell 100% authentic products from authorized distributors.
How do I choose the right device?
Check out our product descriptions and feel free to contact us for personalized recommendations based on your experience level and preferences.
Age Verification
Do I need to be a certain age to order?
Yes. You must be of legal age in the province your order is delivered to: 18 in Alberta and Manitoba, 21 in Prince Edward Island, and 19 everywhere else we ship. See our Age Verification Policy.